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Culture, Communication and Ethics in Healthcare

Effective Health Communication

Welcome to the Culture, Communication and Ethics in Healthcare resource page. Effective health communication encompasses Cultural Competence, Health Literacy, Ethics & Moral Distress and Patient Safety. Search this site by keyword or category to find the resource you need. If you have questions or concerns please click the “Ask a Librarian” link on the left side of this page.

Title Description
Health Care Educational Association: Educational Tools for Our Trade Resources, instruction, & communications for both staff and clients from HCEA - a multi-disciplinary professional organization of health care educators.
Health Insurance Literacy Resources Contains a list of resources for consumers and insurance navigators to help explain health insurance terms, benefits, and important facts, 2015. 
A Framework for Health Literacy From the Ministry of Health in New Zealand, a framework for the establishment of a health literate health system.
A Physician's Practical Guide to Culturally Competent Care Website offers CME/CE credit and equips health care professionals with awareness, knowledge, and skills to better treat the the increasingly diverse U.S. population
A Prescription to End Confusion Report from the Institute of Medicine (IOM) Committee on Health Literacy  
ACMH Ensuring that Health Care Reform Will Meet the Health Care Needs of Minority Communities and Eliminate Health Disparities

A Statement of Principles and Recommendations

ACP Decisions Non-profit foundation consisting of a group of clinicians who want to empower patients and families with video support tools about advance care planning
Advancing Effective Communication, Cultural Competence, and Patient-and-Family-Centered Care: A Roadmap for Hospitals A comprehensive guide to meeting the unique needs of patients
AHRQ Innovations Exchange Innovative Patient Safety programs
Always Use Teach-Back The purpose of this training toolkit is to help all health care providers learn to use teach back (teachback) —every time it is indicated—to support patients and families throughout the care continuum, especially during transitions between health care settings.